SUPERIOR CENTRAL STATION ,INC.  ..: DEALER TIPS :..

 

Quality service is first priority where customers are concerned, so Superior Central Station, Inc. has provided some tips to help you provide the best service possible to your customers.

 
   
Explain to your customer the importance of updating their account data when changes are made.
   
Test system and check signals received at the Central Station before leaving site.
   
Explain to the customer how the alarm system reports and include how voice mail, call waiting, and call forwarding may interfere with the Central Station’s ability to reach them in a timely manner.
   
Teach your customer how to test their alarm system and explain the procedure for putting the system in test mode with the Central Station.
   
Be sure to leave an operation manual with your customer.
   
Explain the procedure that will take place if the alarm system is accidentally set off.
   
Ensure that the customer understands the importance of the people they place on  their call list.
   
 

 
  
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